Gloss Publications

So it's almost a new year and time to pick up some pieces that got left lying around.  Why not try to work through this list and appy them to the practices we all try to keep.  Here's hoping for a fulfilling New Year!   A - Arrive at work on time, prepared, and with a smile. B -...

In this new age of electronics, it's amazing that there is such a visible delineation of ability and application of concepts.  This isn't to say that the core intellegence and knowledge isn't present throughout all Generationals, it is more about how the communication of these ideas...

With so many venues available for residents, it is important to keep focused on the experience of the consumer.  Experience awareness is not some new terminology that appeared for fashion's sake.  Nor was it a hidden agenda slowly weaved into the social media fabric. Awareness has...

In a time of shrinking premium accounts, self-service presents an enticing proposition and one that is almost always present. Unless a venue develops and implements a successful self-service strategy, the allure invariably becomes victim of a heavy hit of reality. Self-service that is poorly...

An insightful discussion of customer service and how it is perceived within a company structure.  Posted by Jim Barnes on May 22, 2006.